Return Policy
How will you be notified if your returned product is not eligible for return?

If your return is eligible, we will call you to explain the issue and send the item back to you. We will arrange for the item delivery.

How many times will you try to pick up my returned item?

For pick-up, we will make a maximum of 2 attempts to pick up the product. In the event that, after 2 attempts, you fail to hand over the product to us, we will cancel your request for refund, replacement or refund.

What are the return conditions?

The product must meet the following conditions as claimed by the customer. The detailed conditions must be included when you claim a specific complaint. Please note that the products must be checked in front of the riders.

Damage - When a customer claims the product is damaged, the product does not need to be in new condition or sealed. But the customer must provide us with the product with the manual, tags, etc.).
Defective (as per brand policy): If the customer claims that the product is defective. The product does not need to be in new condition or sealed.
Not as advertised - If the customer claims that the product is not as advertised, it must be in new condition and sealed. The product must not be damaged.
Wrong item delivery - If we deliver a wrong item, the product must be intact and sealed. The seal of the product must not be broken except for an item type that cannot be visually distinguished based on the information provided on the box or packaging. The product must not be damaged.
Missing parts/items - If the customer claims that there are any missing parts, the customer must check them in front of the rider. The product must be in new condition. If the product is unsealed, it will be accepted.
Change of mind - In the event of a change of mind, the customer must return the product in sealed condition. He cannot open the box or check the product.
Signs of use - If the customer claims that the product has been used, he must return the product in its entirety. This claim must be made in front of the rider.
Doubts about authenticity - If the customer has any complaints about the authenticity, he must return the product along with the manual, certificate of authenticity, tags, etc.
Note: The customer must return the product with the manual and box. No customer can claim a refund without the box.

How to return a product and what do I need?

Contact customer service at support@example.com or 9610-000000 to confirm whether your product is eligible for a return. We will explain the return procedure to you and arrange a pick-up. When you call customer service, please be prepared to provide the following information:

Your order number.

Reason for return.

Original copy of customer copy of invoice

Return/replacement method you would prefer and the required information.

Where and when the product should be picked up.

Complaints must be submitted within 3 calendar days of delivery of the product.

If your return requirement(s) are not met, our customer service will notify you before sending it back to you. In this case, your return courier/postal fees will not be refunded.
Products in the "No Returns" category can only be returned within 3 calendar days, if the product boxes are sealed and were delivered in new condition.
It is mandatory to return the product with the product box. Without the box, we cannot claim warranty from the seller.
The warranty will be void if the product is physically damaged.

Where to return the product?

If you fail to deliver your product to our pick-up, please send or drop off your returns to our return mailing address:

.............................................................., Dhaka, Bangladesh

How do I request a return?

Option 1: Contacting us via Facebook page or website.

Option 2: Calling Customer Service at +8809610-000000

How long will it take to return my product?

It will take 7 business days to receive your returned product as we need to ensure that your product meets all the requirements for replacement/service.
As soon as we receive your returned product, our after-sales team will check the condition of the product as per your complaint and it will take a maximum of 2 business days.
If the complaint is valid, the product will be sent to the seller for replacement/service.
The seller checks the product and if the complaint meets their return policy, they replace/service the product.
We will ship the returned product to your address after receiving it.
The whole process takes 7 business days.
Note: If the product/part is unavailable, the seller may take longer to replace/service.